Last Updated: August 26, 2026
Thank you for choosing Core Aminos Research.
This Shipping & Payment Policy explains our order processing procedures, shipping practices, delivery expectations, payment requirements, damaged or missing package procedures, and other important information relating to purchases made through our website.
By placing an order with Core Aminos Research, you agree to this Shipping & Payment Policy, our Terms and Conditions, Privacy Policy, Refund Policy, and Research Use Disclaimer.
Orders are processed after payment has been successfully authorized or otherwise confirmed.
Orders are generally processed during normal business days, excluding:
Orders placed after the applicable daily processing cutoff, on weekends, or on holidays may begin processing on the following business day.
Processing time and shipping transit time are separate.
An estimated delivery date shown during checkout is an estimate and does not constitute a guaranteed delivery date unless expressly identified as guaranteed.
Some orders may require additional verification before shipment.
Verification may be required because of:
We may contact the customer using the email address or telephone number associated with the order.
Failure to respond to a reasonable verification request may delay or result in cancellation of the order.
Core Aminos Research ships to destinations made available through our checkout system.
Available shipping destinations may vary based on:
The ability to enter an address or receive a shipping quote does not guarantee that an order can legally or operationally be shipped to that destination.
Core Aminos Research reserves the right to decline or cancel shipments to any destination where shipment is unavailable, restricted, prohibited, or reasonably considered inappropriate.
Shipping options available within the United States will be displayed during checkout when applicable.
Available services, carriers, transit times, and prices may vary according to:
Customers should review the available shipping method before submitting an order.
Core Aminos Research currently offers:
FREE SHIPPING ON QUALIFYING ORDERS OF $200 OR MORE.
Eligibility is determined based on the qualifying merchandise subtotal and any rules displayed during checkout.
Taxes, fees, shipping protection, discounts, coupons, or other adjustments may affect whether an order qualifies.
Free shipping applies only where the offer is displayed as available at checkout.
Core Aminos Research reserves the right to modify or discontinue free-shipping promotions for future orders.
Changes will not retroactively alter an order that has already been accepted under a valid promotion.
Where international shipping is offered at checkout, customers are responsible for determining whether the products ordered may lawfully be:
in the destination country or jurisdiction.
International customers are responsible for any applicable:
unless expressly stated otherwise during checkout.
Core Aminos Research cannot guarantee customs clearance.
Customs authorities may inspect, delay, refuse, seize, return, or otherwise restrict a shipment according to applicable law.
International orders may therefore require additional transit time.
Shipping charges, when applicable, are calculated or displayed during checkout before the order is submitted.
Shipping rates may depend on:
Customers have an opportunity to review applicable shipping charges before completing a purchase.
Delivery dates and transit times are estimates unless expressly stated otherwise.
Once a package has been transferred to the shipping carrier, transit may be affected by circumstances outside our reasonable control.
These may include:
Core Aminos Research does not guarantee carrier transit times.
When tracking is available, tracking information may be sent to the email address associated with the order or displayed within the customer's account.
Tracking information may not update immediately after a shipping label is created.
A carrier may require additional time to:
A shipping notification or label creation notice does not necessarily mean the carrier has completed its initial physical scan.
Customers are responsible for providing a complete and accurate shipping address before submitting an order.
Please verify:
Core Aminos Research is not responsible for delivery problems caused by incorrect, incomplete, outdated, or improperly entered shipping information supplied by the customer.
If you discover an incorrect shipping address, contact us as soon as possible.
We will make reasonable efforts to update the address if the order has not already entered fulfillment or been transferred to the carrier.
However, address changes cannot be guaranteed after an order has been submitted.
Once an order has shipped, Core Aminos Research may be unable to redirect it.
Customers should not rely solely on an email requesting an address change. The change is not confirmed unless Core Aminos Research expressly confirms it.
A temporary delay or lack of tracking updates does not necessarily mean that a package has been lost.
If tracking has not updated for an unusual period of time, contact us so we can review the available shipping information and, where appropriate, assist with a carrier inquiry.
Carrier investigation procedures and response times are controlled by the applicable carrier.
If tracking indicates that a package appears to be lost in transit, please contact us.
We may require completion of a carrier investigation or reasonable waiting period before determining whether a shipment is considered lost.
If the carrier confirms that a shipment was lost while in transit, Core Aminos Research may, depending on the circumstances and applicable law:
The remedy available may depend on the circumstances, carrier investigation, inventory availability, and applicable law.
Carrier tracking showing “Delivered” creates a reasonable indication that the package was delivered to the address associated with the order.
If tracking shows delivered but you cannot locate the package, we recommend first:
You should also contact Core Aminos Research promptly so the situation can be reviewed.
A package being marked delivered does not automatically qualify for a refund or replacement.
We may review tracking records, delivery information, carrier confirmation, GPS or delivery scan information when available, and other relevant evidence before determining an appropriate resolution.
Nothing in this section limits rights that cannot legally be waived.
Core Aminos Research cannot control packages after confirmed delivery.
If a package is reasonably believed to have been stolen after delivery, customers should notify us and may also be asked to:
Any replacement, credit, or refund will be determined based on the circumstances and applicable law.
Please inspect your order promptly after delivery.
If your package or product arrives materially damaged, contact Core Aminos Research as soon as reasonably possible after delivery.
To help us investigate, we may request:
Please retain the product, shipping box, packaging materials, and shipping label until the claim has been resolved.
Discarding packaging before a carrier claim can be evaluated may prevent us or the carrier from properly investigating the shipment.
If you receive an item different from the item listed on your order confirmation, contact us promptly.
Please provide:
If we confirm that the incorrect product was shipped due to our error, we will provide an appropriate resolution.
If an item listed on your order confirmation appears to be missing from your shipment, contact us promptly.
We may review:
If we confirm that an item was omitted, we will provide an appropriate resolution.
Because Core Aminos Research supplies laboratory research materials for which storage, handling, chain of custody, product integrity, contamination, and environmental exposure may be important, certain products may not be eligible to be returned after delivery.
In particular, products that have been:
are generally not eligible for return or resale.
This policy protects the integrity of research materials supplied to customers.
Nothing in this section limits any rights that cannot lawfully be excluded.
Do not return merchandise without first contacting Core Aminos Research.
Any return authorization is subject to the condition of the product, product type, order circumstances, applicable law, and our then-current return procedures.
Unauthorized returns may be refused.
Shipping costs originally paid are generally not refundable unless the refund results from our error or applicable law requires otherwise.
Because of product-integrity considerations, direct exchanges may not always be available.
When an eligible issue exists, Core Aminos Research may instead provide:
depending on the circumstances.
If you need to cancel an order, contact us immediately.
We will make reasonable efforts to accommodate cancellation requests if fulfillment has not begun.
However, cancellation is not guaranteed once an order has entered processing, fulfillment, or shipping.
Once an order has been transferred to the shipping carrier, it generally cannot be canceled as an unshipped order.
Approved refunds will generally be issued to the original payment method when reasonably possible.
After we issue a refund, banks and payment providers may require additional time to post the credit to your account.
Core Aminos Research does not control processing times imposed by banks, card networks, or payment providers.
Shipping, processing, or other charges may be non-refundable where permitted by law unless the refund results from an error attributable to Core Aminos Research.
Available payment methods are displayed during checkout.
Payment options may vary depending on:
Only payment methods offered through the checkout process are considered currently available.
We may add, remove, restrict, or modify payment methods for future transactions.
By submitting a payment method, you represent and warrant that:
Orders may not be processed until payment has been successfully authorized or otherwise confirmed.
Payments may be processed by independent third-party payment processors, financial institutions, banks, payment networks, or other payment service providers.
These providers may apply their own:
Core Aminos Research may not directly receive or retain complete payment credentials for payment methods processed entirely by a third-party provider.
A payment may be declined for reasons including:
If a transaction is declined, customers may need to contact their bank or payment provider.
Core Aminos Research generally cannot override a decline issued by a financial institution or third-party payment processor.
Core Aminos Research reserves the right to review transactions for suspected fraud or unauthorized activity.
We may delay or cancel an order if we reasonably believe:
We may request additional verification where appropriate.
In some circumstances, a bank or payment provider may display a temporary authorization or pending transaction.
A pending authorization does not necessarily represent a completed duplicate charge.
Financial institutions determine when temporary authorizations are released.
If you believe you were charged incorrectly, contact us with your order information so we can review our transaction records.
If you believe there is an issue with your order or payment, please contact Core Aminos Research before initiating a payment dispute whenever reasonably possible.
We want an opportunity to investigate and resolve legitimate problems.
If a payment dispute or chargeback is submitted, Core Aminos Research may provide the payment processor or financial institution with information reasonably necessary to respond to the dispute, including:
Nothing in this section restricts any lawful right a customer may have to dispute a transaction.
Packages may be returned to sender because of:
If a package is returned to Core Aminos Research, we will review the circumstances and determine whether reshipment, refund, store credit, or another resolution is appropriate.
Additional shipping charges may apply to a requested reshipment when the original delivery failure was caused by customer-provided information or circumstances outside our control.
Core Aminos Research may temporarily delay shipment when reasonably necessary because of:
We may take reasonable measures intended to protect order integrity and reduce foreseeable shipping problems.
All products offered by Core Aminos Research are intended strictly for lawful laboratory research purposes only.
Products are not intended for:
Shipping a product to a customer does not constitute approval, authorization, or representation by Core Aminos Research regarding any prohibited or unauthorized use.
Purchasers remain responsible for compliance with applicable laws and the Research Use requirements contained in our Terms and Conditions.
Core Aminos Research may update this Shipping & Payment Policy periodically.
Changes may reflect:
The version applicable to an order is generally the policy in effect at the time that order is placed, except where applicable law requires otherwise.
The “Last Updated” date above indicates the most recent revision.
Questions regarding shipping, delivery, damaged packages, missing items, payments, or an existing order may be directed to:
Core Aminos Research
Email: Coreaminosresearch@usa.com
Phone: 504-729-9391
When contacting us about an existing order, please include your order number whenever possible.
For your privacy and security, please do not email us complete credit card numbers, bank account passwords, account login credentials, Social Security numbers, medical information, or other unnecessary sensitive information.